Delivery information
All items are printed and shipped on demand. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add delivery times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
Delivery fees
We offer free shipping on orders over £50 and is limited to countries in Europe and North America. International shipping fees will be calculated based on your address, size of the order and chosen method of shipping. Expedited delivery options are available at checkout and are calculated based on your order and delivery address.
Delivery times
The delivery times of the shipping methods we offer are estimates provided by the carriers. So there may be some cases when packages are delivered outside of the listed estimated time-frame. If you think that the package may be lost in transit, make sure you contact us no later than 4 weeks after the estimated delivery date. Each item we ship may have different delivery times. This is because some products are packaged and shipped separately.
| To | Basic | Expedited |
|---|---|---|
| USA | 3-5 business days via USPS 3-8 business days via FedEx SmartPost |
1-3 business days via FedEx |
| Canada | 5-10 business days without tracking | 1-5 business days via FedEx |
| Australia | 10-20 business days without tracking | 1-5 business days via FedEx |
| International from USA | 10-20 business days without tracking | 1-5 business days via FedEx |
| International from Europe | 5-10 business days to Europe 10-20 business days worldwide |
1-5 business days via FedEx |
Refunds and returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds are only applicable for products which are defective and does not apply to scenarios such as the wrong size being ordered.
Several types of goods are exempt from being returned such as eBooks, courses or any digital products.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store@whoishussain.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@whoishussain.org and send your item to the address displayed on the packaging.
Shipping
To return your product, you should mail your product to the address displayed on the packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Other terms
Images on the website of products are for marketing purposes only. Products may differ from images on the website slightly.
All money generated by this online store goes towards the Who is Hussain organisation’s central team, and is used for the running costs of the organisation.